Terms and Conditions Online Shop

In the following, you can find the terms and conditions for the RainbowWarrior Collection. Should there be any questions that are not covered below or you need any additional information, please write to rainbowwarrior.collection@gmail.com

Delivery


When will I get my order?
It takes 3-7 days to fulfil an order, after which it’s shipped out. The shipping time depends on
your location and is always written in the product description.

Where will my order ship from?
We work with an on-demand order fulfilment company with facilities worldwide!

 

Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control
and is assessed by your local customs office. Customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your
purchases. 

My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbours in case the courier left the package with them.
If the shipping address was correct, and the package wasn't left at the post office or at your
neighbor’s, get in touch with us at rainbowwarrior.collection@gmail.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.

Orders

How are your products made?
We work with a reliable, high-quality print-on-demand drop shipper. They have locations
worldwide, so depending on where you are, your orders are printed and shipped from the facility
that can do it most efficiently!


I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at rainbowwarrior.collection@gmail.com within a weeks' time with photos of the
damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let
us know by contacting us at rainbowwarrior.collection@gmail.com!


Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of
these apply, please contact us at rainbowwarrior.collection@gmail.com with photos of wrong/damaged
items and we’ll sort that out for you.

Can I exchange an item for a different size/colour?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our
sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let
us know at rainbowwarrior.collection@gmail.com within a week after receiving your order. Include your
order number and photos of the mislabeled item, and we’ll send you a new one, or issue a
refund!